Gaya APA
Tjiptono, F., Chandra, G.
(2019).
Service, quality & customer satisfaction
(
Ed. 5)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, quality & customer satisfaction".
Ed. 5
Yogyakarta:
Andi,
2019.
Buku.