Gaya APA
Tjiptono, F.
(2022).
Service management: mewujudkan layanan prima
(
4)
.
Yogyakarta:
Andi Offset.
Gaya MLA
Tjiptono, Fandy.
"Service management: mewujudkan layanan prima".
4
Yogyakarta:
Andi Offset,
2022.
Buku.