Gaya APA
Payne, A.
(2000).
The essence of services marketing : pemasaran jasa / Andrian Payne
.
Yogyakarta:
Andi.
Gaya MLA
Payne, Adrian.
"The essence of services marketing : pemasaran jasa / Andrian Payne".
Yogyakarta:
Andi,
2000.
Buku.